It’s National Patient Safety Week, and I was honored to be invited to Metropolitan Hospital Center in New York City to give a talk on clinical process improvement. The folks at this hospital are doing some great work on these matters, and there are lots of “superstars” among the staff. Copies of Goal Play! will be given to all in the audience at my talk.
In honor of NPS Week, this array of honor was posted on the walls for all to see–people from all kinds of jobs in the hospital who are making a difference to patients, families, and one another.
Goal Play! 