I was invited to deliver Grand Rounds at Sheba Medical Center in Tel Aviv earlier this week. Much of the talk focused on how to create a learning organization, one that was able to draw of the good intentions and good will of the staff to deliver higher quality, safer, and more patient-driven care. As you might expect, I drew heavily on the lessons of Goal Play! in this talk. (You see an image of Gloria Martinez on the screen. She was a transporter at my former hospital and is one of the “superstars” in the book.) Israelis are passonate about soccer, so the talk was well received and the topic of conversation for much of the week.
Goal Play! 