Many thanks to Damian Ferrie, CEO of Inner South Community Health, for the invitation to explore leaderships issues with a number of his staff people. As explained on their website:
We provide health and community services in the inner southern region of Melbourne. We cover all ages from children to older people, and work along different stages from prevention and early intervention, through to treatment and the long-term management of complex or chronic conditions. Our funding comes from local, state and federal Government funders, philanthropic organisations, private donors and bequests.
We had a nice chance to get acquainted and explore several of the leadership lessons contained in the book.
I was invited to be the keynote speaker at the Alfred Health Top 100 Leadership Conference, a session devoted to the topic “Transforming Health Services.” As is often the case, I illustrated the concept of “a learning organization” with references from Goal Play!, and all of the attendees received a copy of the book. It’s remarkable what lessons the 12- and 14-year-old soccer players have to offer to people in health care and other fields!
The surprise for me today was the presence of Karen Ginnivan, a staff member trained in visual note-taking, who made an artistic rendition of my presentation in real time as I was speaking. Here is one sample, depicting one of the chapters from Goal Play! I think she did a great job!
It’s always an honor to be invited to present to leadership forums of different kinds of companies, but especially in the health care world. There are so many overlapping leadership lessons to be learned between sports and hospitals. After all, in both settings, leaders are, in essence, coaches, trying to help their teams become learning organizations. I’ve found that my stories about coaching little girls resonate well with doctors and nurses and hospital administrators. After all, we’re just trying to grow and learn individually and collectively.
Here’s a scene from my recent presentation to the Southwest Sydney Local Health District. The setting was a leadership development forum for clinicians and admininstrators. As you can see, Goal Play! was a prominent part of the talk.
I’ve been having a wonderful time meeting with folks at the New South Wales Clinical Excellence Commission. This is an agency with a broad-ranging agenda to improve the safety and quality of patient based care in Australia’s largest state. Today’s audience were principally the Directors of Clinical Governance, the people responsible for enhancing clinical care in the 17 local health districts spread across the state. Also attending was Kim Oates (left), Director of Undergraduate Quality and Safety Education for the CEC.
My primary topic was on leadership approaches that help bring about the cultural change necessary to reduce harm in hospitals, drawing especially on lessons from my book Goal Play!
Following this, we engaged in a negotiation module using one of my favorite exercises, Michael Wheeler’s “Win as Much as You Can.” Here you see some reactions of the participants as they experienced relationship changes with some of their colleagues as the game progressed. It was an important lesson in considering the structure, context, and people engaged in a negotiation, all with an eye to creating sustainable negotiated agreements that can bring value to the parties.
I was so pleased to be invited to speak at the annual meeting of the Hospital Association of South Africa and talk about “The Role of Leadership in Leading Quality Improvement.” In honor of the occasion, I proudly wore my Bafana Bafana jersey, the uniform of the South African national soccer team. Of course, the lessons and stories from Goal Play! featured prominently in the speech.
I pointed out that my leadership lessons were already working, in that the team (admittedly one of the worst in the world) had–during my short stay in South Africa–maintained a undefeated record. People were kind to avoiding pointing out that the period in question just covered two matches!
I was pleased to address a Master’s Class in Executive Management at the Wentworth Institute of Technology, taught by Ilyas Bhatti. I was honored that Goal Play! was part of the asisgned readings for the course.
But I was especially pleased to see that a couple of the students had purchased the audiobook version of the book so they could listen to it on the drive to and from home. Here’s Evi with a copy loaded on her iPhone.
You can get all three versions (paper, Kindle, audiobook) here on Amazon.
It’s National Patient Safety Week, and I was honored to be invited to Metropolitan Hospital Center in New York City to give a talk on clinical process improvement. The folks at this hospital are doing some great work on these matters, and there are lots of “superstars” among the staff. Copies of Goal Play! will be given to all in the audience at my talk.
In honor of NPS Week, this array of honor was posted on the walls for all to see–people from all kinds of jobs in the hospital who are making a difference to patients, families, and one another.
It was a treat a few weeks ago to address Ann-Michele Gundlach’s “Foundations of Leadership” course in the MHA Program at the Johns Hopkins Bloomberg School of Public Health. Here’s an article that was published in the Winter Newsletter of the Association of University Programs in Health Administration:
For a number of years, one of the integrating activities of the Foundations of Leadership course in the MHA Program at the Johns Hopkins Bloomberg School of Public Health has been the HBR case study, Paul Levy: Taking Charge at Beth Israel Deaconess Medical Center. This case study CD details the steps Mr. Levy undertook as the new CEO to turnaround this failing medical institution and features him discussing progress over his first six months in the job. This year we were privileged to have Mr. Levy attend the last class of the term as our guest speaker and provide an engaging “live case” experience. True to his persona in the case study CD, Mr. Levy was stimulating and forthright as he recounted his experience with the BIDMC turnaround. Additionally, he offered leadership lessons for building and revitalizing a health care institution in this age of change. This rare opportunity to learn firsthand brought theory to life.
A number of leadership lessons stood out from Mr. Levy’s talk. First and foremost, he emphasized the importance of developing trust through transparency and consistency. This has been the theme of his blog about running a hospital which he began publishing in 2006 http://runningahospital.blogspot.com/.The second lesson was about the importance of creating an environment in which people can learn and achieve. This is underscored by his philosophy that “people want to do good in the world” and they can through their work in health care organizations. Of the many other points Mr. Levy made about leadership, perhaps the most salient was that “people want to know there is someone in charge who cares about them.” Rounding out his talk was the emphasis Mr. Levy placed on the importance of patient safety in the delivery of health care services and the leader’s role in ensuring its primacy.
Mr. Levy also graciously provided each student in the class with a copy of his book Goal Play! Leadership Lessons from the Soccer Field which he wrote as a guide to improving leadership. We could not have had a better finish to this course than having Paul Levy bring this case study to life.